FREQUENTLY ASKED QUESTIONS ABOUT OFFSITE BOOKKEEPING AND WHAT TO EXPECT FROM STAXC

General

Why should I use STaxC instead of hiring my own bookkeeper?

There are many costs involved with hiring, training, and retaining a permanent in-house staff person. You must consider the overall cost of employing a bookkeeper, including overhead costs, vacation time, insurance, equipment, training, and the risk of supervising a function you are not an expert in. Bookkeeping is one of our many specialties and our staff are supervised by our managers. We assign duties to the staff best skilled to accomplish each task. We have developed systems and procedures that work which we customize and document for each client. Our team approach of training multiple staff on each client will make you less vulnerable to turnover than with an in-house bookkeeper.

We are a small business – will outsourcing work for us?

Technology has evolved so much over the years and STaxC uses it to make outsourcing a reality for small businesses. We add value by adding the professional aspect of an accounting department available to our clients without the cost of an in-house team.

Security

Will my business data remain confidential?

Data protection is a very most important aspect of our business. We have implemented very high levels of security to protect the confidentiality of your data. All financial documents are stored on our secure server and we keep very little paper in our office. At StaxC, we take great care not to email attachments containing confidential information and strongly encourage our clients not to do so as well. We provide the necessary tools to interact with our office in a secure environment. Our clients can rest assured that their sensitive financial information is kept under lock and key and completely confidential.

Won’t I lose control of my books if they are handled by outside accountants?

If your bookkeeping is not done correctly, then you are not in control of them. With STaxC, you can feel comfortable because we put controls in place to reduce your stress.

Working Together

Who will be my contact at STaxC?

STaxC will assign you an account manager as well as a bookkeeper so you have a main as well as a backup point of contact. We want to ensure that you have timely responses to emails and requests so we make sure each client has at least 2 internal points of contact.

Do you come onsite to do our books, payroll or taxes?

STaxC offers offsite, outsourced solutions and do not work onsite at our clients offices. We are happy to accommodate special requests from time to time to attend a board meeting or satisfy other one-off needs but we do not come on a regular basis.

Will my vendors/clients know you are separate from my Company if you contact them?

STaxC tries to keep it as transparent as possible. We can have dedicated email addresses, fax numbers and even phone numbers; we work hard to give the feel of an in-house accounting department.

How It Works

Can you work directly with the QuickBooks on our server using a remote connection?

We generally prefer that we have direct access to your QuickBooks file on our server. However, if you need access to your QuickBooks file to write checks or generate invoices, then we can arrange to remotely login and work your QuickBooks file.

Can we track vacation, sick days, and/or PTO through your paperless payroll system?

Yes, our payroll system can track it all and clearly detail on each employee’s paystub. Each employee will have a unique login to a secure website where they can access their paystubs directly and securely.